Uploading Documents to your Organisation ID Registration

Log in to the Erasmus+ and European Solidarity Corps Platform.

Log in to the Platform using your organisation’s login and password at:

https://webgate.ec.europa.eu/erasmus-esc/index/

Upload Documents via ‘My Organisation’

1. Click on ‘My Organisations’
2. Click on the ‘Details’ icon to modify
3. Click on the ‘Documents’ section
4. Click on ‘Add document’
5. Select a file to upload
6. Click on the ‘Update My Organisation’ button

What to do if you encounter issues 

If you cannot see the Details button you are not using the original email address that was used to register for the OID. Check with your organisation to obtain the correct email address and password.

If the original person who set up the OID (self-registrant) leaves the organisation without passing on the OID login email and password, the access to update the OID is lost. If however you have the original email address but do not have the password you can request a password reset.

If you already had an EU login in the past and don’t remember the password, open the Single Entry Point and click on Register or sign in. Alternatively use the EU Login page via https://webgate.ec.europa.eu/cas/login.

Click the Forgot password? link on the login page, after you entered your e-mail address.

Enter the challenge code.

Click on the Get a password button.

A confirmation message displays, informing you of the e-mail you will receive with a link to reset your password.

In the e-mail, click on the link to reset your password.

On the opened EU Login page, enter your new password and confirm.

Click the Submit button.

Once the password has been changed, click on the Proceed button to continue to sign in.

Another confirmation message displays after successful connection.

Complaints about failed submission

If you think that submission of your proposal failed and this was due to a technical error on the Portal side, you may lodge a complaint through the IT Helpdesk .

The complaint must be filed within 4 calendar days after call closure. You will receive an acknowledgement of receipt the same or next working day.

What else to do? You should secure a PDF version of the part B and annexes of your application holding a time stamp before the call deadline (file attributes listing the date and time of creation and last modification), as well as proof of the alleged failure (screenshots). You may be requested by the IT Helpdesk to provide these items.

EC services will check the IT logs (application log files and access log files of the Commission IT systems involved) and see if they show a technical problem on the Portal side which prevented you from submitting (or resubmitting) the proposal.

You will be notified about the outcome as soon as possible.

If your complaint is justified, the files you provided to the IT Helpdesk will be used as your proposal and sent for evaluation. If you didn’t provide any files, the last version recorded in the IT system will be used.

Useful links: 

IT helpdesk contact form: https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/support/helpdesks/contact-form

IT Helpdesk contact: https://webgate.ec.europa.eu/life/publicWebsite/contact

Manage documents in the Organisation Registration system: https://wikis.ec.europa.eu/display/NAITDOC/Manage+documents+in+the+Organisation+Registration+system